Refund policy

Refund and Cancellation Policy

Order Cancellations You may request to cancel your order at any time before it has been shipped.

  • Before Shipment: If your order has not yet entered the production or shipping process, we will cancel it and issue a full refund to your original payment method.

  • After Shipment: Once an order has been shipped, it cannot be canceled. You must wait to receive the item and then initiate a standard return in accordance with our Return Policy below.

Returns & Exchanges We want you to be completely satisfied with your purchase. We offer a 14-day return policy for eligible items, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, in its original condition, and in its original packaging.

  • You must provide a valid receipt or proof of purchase.

Custom and Personalized Items (Non-Refundable) Please note that customized, personalized, or made-to-order products are non-refundable and non-returnable. Because these items are specifically created to your specifications, we cannot accept returns or exchanges for them unless they arrive damaged, defective, or if an error was made on our part.

How to Initiate a Return

  1. Contact us at info@aidazamora.com within 14 days of receiving your item, including your order number and details regarding the product.

  2. If your return is accepted, we will provide you with instructions on how and where to send your package.

  3. Note: Unless the return is due to our error or a damaged/defective product, customers are responsible for paying their own return shipping costs. Shipping fees are non-refundable.

Damaged or Defective Items Please inspect your order upon arrival. If your item is defective, damaged, or if you receive the wrong item (including personalized goods), contact us immediately so that we can evaluate the issue and make it right by sending a replacement or issuing a refund.

Refunds Processing Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.